Resolving Disputes with Registrants or Registrars

For issues with other registrants or your registrar, there are guidelines on how to work toward a resolution.

If you believe a domain name infringes on your intellectual property, first contact the registrant of the domain name. (You can look this up in the WHOIS search.) It may be possible to work out the problem together. If a resolution can't be reached and you wish to initiate a dispute regarding the validity of a .ORG domain name registration, you must use the Uniform Dispute Resolution Policy (UDRP) or a court system.

The Internet Corporation for Assigned Names and Numbers (ICANN) requires that the UDRP be incorporated by reference into the registration agreements between registrars and registrants. ICANN's website contains a list of approved UDRP dispute resolution service providers.

If you have an issue with a registrar, again it's best to first try to resolve the issue with the registrar directly. Registrars are required to have customer support mechanisms to assist you. Your registration agreement is a contract between you and your registrar, and therefore .ORG does not normally intervene in such disputes. If the problem persists, visit InterNIC Registrar Problem Report. It provides additional suggestions to address the problem and a report form.